We don’t just talk leads, we talk about boosting contact rates, increasing booking numbers, enhancing customer experiences, and improving the volume of sales (just to name a few), all of which help to give you an edge over the competition.
We have all been there, email enquiries with invalid phone numbers, phone calls from people that are looking for a different business, online messages that you respond to and receive no response back. For some situations there is no solution to the problem, however, for others there are. For example, you try to call a new enquiry, no luck, you try again, no luck, you try for a third time, no luck, is it time to give up? The answer is no, people have lives (they could be distracted with something else) so we recommend chasing them a few more times, and, if you are still unable to get hold of them then don’t quit just yet, we suggest ‘letting the dust settle’ and leaving them alone for 3-5 days, then give it a go one more time, trust us, you will get a response from some which may lead to a sale that you never expected. For more tactical tips, give Striker Leads A call today!
So, for this part you have been able to contact the customer but they do not wish to proceed with you, maybe you’re over the phone quote is too high? Maybe you are unable to satisfy their specific request? Or maybe they aren’t ready to book yet and will call you back later? These are all negative scenarios, but some negative scenarios can be minimised if you have the right processes in place, for example, if a customer tells you that they have gone with another company then this suggests that you may need to brush up on answering the phone quicker, or you may need to tidy up your online image (e.g. reviews, accreditations etc) as this is another part that could be deterring them. Provided a change like this is done right, then this could result in a 5% improvement in sales, it’s not much, but when you add up a 5% improvement for each scenario, then you are looking at a 50%+ boost in purchases (now that’s a game changer). Contact Striker Leads today to learn how we can help!
Unhappy customers will leave a negative review online unless you remedy the situation, happy customers won’t leave a positive review online unless you ask them. If you are not actively addressing both parts, then what a prospective customer will see is a business with few positives and too many negatives, this interpretation subsequently leads to them not trusting your business, and without trust you will struggle to generate a lead (let alone make a sale). Striker Leads know the importance of painting the perfect picture and can offer invaluable advice that will support you in collecting more reviews while also keeping the negative ones at bay, call us today for more information!
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So, you have been successful in contacting the prospective customer, you may have already booked them over the phone and taken payment (for small transactions), or you may be in a situation where you are yet to take anything as the service requires a more in-depth approach (e.g. on-site survey). Whether it be over the phone or in person, you need to know how to sell effectively, mastering the art of being likeable, approachable, honest, and reassuring. The websites that Striker Leads build will sell you in this way, but you also need to sell yourself to make the sale. If you would like to learn more about the type of top tactics that Striker Leads recommend, then give us a call today!
Many years back, the owner of Striker Leads once spoke to a wise man, he told this man that he was running a business, the wise man asked how many employees he had, and he responded back by saying that it was just him, at that point the wise man then gave him a lecture and told him that he didn't have a business, he had a job. Powerful words, right? Turning job into a business isn't for everyone, but for those that do want to play with the elites, they need to have a perfect team around them. Striker Leads can help with this part and point you in the right direction when it comes to finding the talent and getting the most out of them. Contact us today for more information!
You are seizing every opportunity you get when it comes to contacting the leads, you are keeping a clean sheet with customer service, you are hungry for more goals which is reflected on your booking/sales rates, and finally, dependent on whether you are looking to become a manager now, or later down the line, you know exactly what to do next (with a little help from Striker Leads) by understanding the channels that you need to go down. But wait, as said before we are only imagining here, to bring it to life, you need to get the ball rolling by giving us a call!
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